Toft

Privacy

Last updated October 11, 2026

Toft holds things that matter: your address, your receipts, who works on your home. Here is plainly what we keep, why, and who else touches it.

What we keep

  • Your email address and name, so you can sign in and we can send you reminders.
  • Whether you’ve asked for our optional emails, and when you chose.
  • What you file about your house: its address, items, history, people, warranties, insurance and the files you upload.
  • Your house’s address is checked with Lob, our mail provider, against USPS data, so mail to the house reaches it. Lob also mails the postcard if you ask for a code to prove you’re at a home.
  • Billing status for each house (trialing, paid, paused). Our payment processor holds your card details; we never see them.
  • Which parts of Toft you use, so we can find what’s confusing and fix it. We never record what you type, and it stays with us.
  • Visits to our public pages and sign-in page, and which link or site sent each one. An analytics service counts these for us. It never sees what’s inside your home’s records or a shared Home Report.
  • The first page of ours you opened before you signed up, and the site that sent you there. We keep this with your account so we can tell which pages help people. It never includes a shared Home Report’s or an invitation’s link.
  • After a house has been paused for 24 months and is deleted, basic facts about the building (item types, install dates, model and serial numbers, dates of work, warranties) stay with its address for the next owner. No names, costs, notes, files, people, insurance or codes. You can turn this off.

What we don’t do

  • We don’t sell your information or share it with advertisers.
  • We don’t run ads, and nothing tracks you from site to site.
  • Nobody sees a house unless you invite them or share a Home Report with them.

Emails

Some emails are part of how Toft works: sign-in links, invitations, reminders, questions about your home, and billing notices. The help pages list each one and how to turn off the ones you can.

Three kinds are optional. You only get them if you tick a box for them, when you sign up or on your account page:

  • A weekly email of what’s new in Toft.
  • Seasonal tips for looking after your home, a few times a year.
  • Offers and news from Toft’s partners. We send these ourselves. Partners never get your email address.

All start off. Untick any of them on your account page at any time, or use the link to stop them at the bottom of each one.

Cookies

We use cookies to keep you signed in, remember which house you’re looking at, show dates in your time zone, and carry short “saved” messages between pages. Your light or dark setting is kept in your browser. On our public pages and the sign-in page, our analytics service keeps a random ID in a cookie so it can count a returning visitor once. Before you sign up, one more cookie remembers the first page you opened and the site that sent you, for up to 90 days. That’s all.

Your control

  • Download everything you’ve filed as a zip file from your account page.
  • Turn off a shared Home Report at any time, and its link stops working.
  • Delete your account from your account page. Houses you own are deleted with it. If you share a house, hand it to someone else first.
  • Turn the optional emails on or off from your account page.
  • Choose, for each house you own, whether its item facts stay with the address if it’s ever deleted for non-payment.

Questions

Reach us from the help menu inside Toft. A person reads every message.